Worked example: sales administration to office administration
This fictional example is available without generating anything. Sam keeps the actual Senior Sales Administrator title and employment dates while making relevant records and coordination evidence easier to find. The target heading can say Office Administrator; the past job title stays unchanged.
Source CV
Sam Taylor
Leeds · sam.taylor@example.com
Office Administrator
Profile
Administration professional with experience maintaining order records, coordinating customer enquiries and checking information before it reaches colleagues. Confident using Excel, Outlook and shared inboxes. Seeking an office administration role where accurate records, clear communication and dependable follow-through are central to the work.
Key skills
- Customer and order record maintenance
- Shared-inbox organisation and enquiry follow-up
- Excel filters and basic formulas
- Checking order and dispatch details
- Cross-team coordination and handover notes
- Supporting new colleagues on established processes
Employment
Senior Sales Administrator — Northbridge Office Supplies, Leeds
April 2018–September 2026
- Coordinated the shared customer inbox and passed enquiries to the colleague responsible for the next action.
- Maintained Excel order-status sheets using filters and basic formulas to keep information available to the administration team.
- Checked dispatch information against customer orders and followed up differences with warehouse colleagues.
- Wrote a handover checklist used by the administration team.
- Trained two new colleagues on the internal order system.
Sales Administrator — Northbridge Office Supplies, Leeds
July 2012–March 2018
- Maintained customer order records and coordinated delivery arrangements with the warehouse.
- Checked invoice queries against order details before passing them to the appropriate colleague.
Order Processing Assistant — Northbridge Office Supplies, Leeds
September 2006–June 2012
- Entered customer orders, checked delivery addresses and answered delivery queries.
Education
Level 2 Certificate in Business Administration — Leeds City College, 2006
Target job advert
Office Administrator — Willow Technical Services, Leeds
Maintain customer and job records, manage the shared inbox, arrange appointments and update the team's Excel tracking sheet. Check details before passing job paperwork to colleagues and keep clear handover notes. We need organised administration experience, accurate written communication, basic Excel and confidence dealing with customers. Previous experience in technical services is desirable, not essential.
Evidence review before writing
- Shared inbox: supported by the first bullet below.
- Excel tracking: supported by filters and basic formulas. Do not upgrade this to advanced Excel.
- Accurate records and communication: supported by checking dispatch information and following up with warehouse colleagues.
- Appointment scheduling: not evidenced in this source CV. Ask Sam for a genuine example before claiming it.
Tailored profile
Administration professional experienced in shared-inbox coordination, Excel order records and checking dispatch information. Seeking an office administration role focused on accurate records and clear communication. Brings experience writing handover guidance and supporting new colleagues on established processes.
Five selected CV bullets
- Coordinated the shared customer inbox and passed enquiries to the colleague responsible for the next action.
- Maintained Excel order-status sheets using filters and basic formulas to keep information available to the administration team.
- Checked dispatch information against customer orders and followed up differences with warehouse colleagues.
- Wrote a handover checklist used by the administration team.
- Trained two new colleagues on the internal order system.
Each bullet is directly supported by Sam’s latest role above. Selecting and reordering truthful evidence can be enough; a measured achievement is not required. No appointment experience, technical-services background or performance improvement has been invented.
Matching cover letter
Dear Hiring Manager,
I am applying for the Office Administrator position at Willow Technical Services. My background in sales administration has involved maintaining records, coordinating customer enquiries and making sure colleagues have the information they need. I am looking for an office administration role where I can continue using those practical skills.
At Northbridge Office Supplies, I coordinated a shared customer inbox and maintained Excel order-status sheets using filters and basic formulas. I also checked dispatch information against orders and followed up differences with warehouse colleagues. These tasks are relevant to the accurate job records and clear communication described in your advert.
My experience also includes writing a handover checklist for the administration team and training two new colleagues on the internal order system. I have not worked in technical services, but I would bring established administration habits and be ready to learn your procedures.
I would welcome the opportunity to discuss how my records and coordination experience could support your team. Thank you for considering my application.
Yours faithfully,
Sam Taylor
The letter connects records and inbox work to the vacancy while acknowledging the sector change. For another vacancy, reconsider the profile, evidence order and letter opening. Preserve actual titles, dates and qualifications. See the full long-service CV guide or use the evidence-bank workflow.