WorkCV

Professional CV template UK

Professional means relevant, clear and easy to verify.

Log in by email code, start with an editable UK CV example, replace the sample wording with your own evidence and tailor the final version to one job. Clean presentation supports the content; it does not replace it.

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Professional UK CV

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Emily Thompson

Customer Service Adviser

emily.thompson@email.co.uk07123 456 789Leeds, UKlinkedin.com/in/emilythompson

Profile

Customer service professional with three years of experience handling retail and telephone enquiries, resolving complaints and keeping customer records accurate. Confident using Microsoft 365 and CRM systems in busy teams. Known for calm communication, reliable follow-through and explaining next steps clearly.

Experience

Customer Service Assistant

North Street Homeware | Leeds

Mar 2023 - Present

  • Handle 40 to 60 in-person, telephone and email enquiries per shift, explaining products, deliveries, returns and next steps clearly.
  • Resolve routine complaints within store policy and escalate complex cases with accurate notes, helping colleagues avoid repeated customer explanations.
  • Update customer and order records in the CRM, checking contact details, delivery status and agreed actions before closing each case.
  • Supported two new starters with till procedures, returns and customer-service routines during their first month.

Retail Assistant

Leeds Books and Gifts | Leeds

Jun 2021 - Feb 2023

  • Processed card and cash payments accurately, balanced the till and followed refund procedures during busy weekend shifts.
  • Answered product questions, checked stock availability and arranged customer orders with clear collection updates.
  • Completed weekly shelf checks and reported pricing or stock discrepancies to the supervisor.

Experience continued

Volunteer Events Assistant

Leeds Community Hub | Leeds

Sep 2020 - May 2021

  • Welcomed visitors, managed sign-in information and helped the team keep community sessions running to schedule.
  • Responded to questions and directed visitors to the correct service while protecting personal information.

Education

Level 3 Diploma in Business

Leeds City College | Leeds

2019 - 2021

  • Relevant study included customer communication, business administration, digital tools and a team project based on improving a local service.

GCSEs including English and Maths

West Leeds Academy | Leeds

2014 - 2019

  • Add grades only when they strengthen the application or the employer asks for specific results.

Skills

  • Customer enquiry handling
  • Complaint resolution
  • CRM record updates
  • Microsoft 365
  • Cash and payment processing
  • Written communication
  • Team coordination
  • Data accuracy

Professional standard

Four signals matter more than decoration.

A polished CV should help a recruiter understand your fit without guessing. That comes from structure, evidence and accuracy rather than icons, rating bars or elaborate graphics.

Clear target

Make the role or job family obvious, then prioritise evidence that matches the advert rather than describing every task you have done.

Specific evidence

Replace broad claims such as 'excellent communicator' with concise examples of customers, projects, systems, responsibilities or outcomes.

Consistent structure

Use familiar headings, recent-first roles, consistent dates and enough white space for a recruiter to find information quickly.

Accurate details

Check names, dates, qualifications, contact information and any numbers before sending. Do not inflate responsibilities or results.

Copy-ready structure

Use the order that puts your strongest evidence first.

The National Careers Service lists the expected sections and recommends education first for early-career applicants, while experienced candidates can lead with work history.

Start with this structure

Name and contact

Full name, phone, professional email, town or region, and LinkedIn or portfolio only when relevant. A full postal address is usually unnecessary.

Professional profile

Three to five lines covering your current level, relevant field, strongest evidence and the type of role you are targeting.

Key skills

Select concrete skills from the advert that you can support in your work history, education, projects or training.

Work history

List the most recent role first. Give job title, employer, location, dates and focused bullets showing responsibilities and contribution.

Education and training

Include relevant qualifications, certifications and recent training. Experienced candidates can usually place this after work history.

References

You can state that references are available on request. Do not publish referees' contact details on a general CV.

Wording examples

Replace vague claims with evidence a recruiter can question.

Profile

Hard-working professional with excellent skills looking for a new challenge.

Customer service adviser with three years of experience handling telephone and retail enquiries, complaint resolution and accurate CRM updates.

Responsibility

Responsible for helping customers.

Handled in-person, telephone and email enquiries, explained next steps clearly and recorded agreed actions in the CRM.

Teamwork

Worked well as part of a team.

Coordinated with sales, dispatch and support colleagues to resolve order problems without asking customers to repeat information.

Accuracy

Good attention to detail.

Checked customer details, delivery status and case notes before closing enquiries or handing work to another team.

These are examples of structure, not claims to copy. Replace every detail with information that is accurate for your own work.

Final review

Professional does not mean impersonal or inflated.

Use direct language, but keep it recognisably yours. If a claim would be difficult to explain in an interview, rewrite it with accurate context.

Tailor before every application

Read the job description, essential criteria and employer information. Move the most relevant evidence forward and remove content that does not help this application.

Research checked

Based on current UK careers guidance.

Last checked 21 June 2026. The page avoids unsupported success claims and uses National Careers Service, GOV.UK and Prospects guidance for CV sections, tailoring and personal information.

National Careers Service — CV sections

Official guidance says a CV should cover contact details, an introduction, education, work history and references, and should be tailored to the job.

Open source

Prospects — how to write a CV

Current UK careers guidance covers reverse chronology, tailoring, relevant experience and why photographs are normally unnecessary outside roles such as acting or modelling.

Open source

GOV.UK — discrimination in recruitment

Government guidance explains that employers must not discriminate during recruitment and limits when date of birth should be requested.

Open source

Related guidance

How to write a CV UKATS CV template UKCV personal statement UKCareer change CV UKNo-subscription CV builder

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