WorkCV policy
Refund Policy
This policy explains when we can refund a one-time WorkCV PDF download purchase.
Last updated: 13 June 2026
Summary
WorkCV sells immediate digital access to a CV PDF download for £4.99. There is no subscription to cancel.
Before download access starts
If you pay but PDF access does not unlock, contact us at contact@workcv.co.uk with your receipt email. We will either help unlock access or refund the payment.
After immediate digital access starts
At checkout, you are asked to confirm that you want immediate access to the digital PDF download and understand that cancellation rights may be affected once access starts. This does not affect your statutory rights if the digital content is faulty, not as described, or not supplied.
Duplicate or mistaken payments
If you are charged twice for the same draft or believe a payment was taken by mistake, email contact@workcv.co.uk. Include the receipt email, approximate payment time, and any Dodo payment reference.
Response time
We aim to review refund and payment support requests within two working days.