Maya Williams
Graduate Business Analyst
Profile
Recent business and management graduate with placement, project and part-time work experience across customer research, data analysis and process improvement. Confident using Excel, PowerPoint and basic SQL to turn information into clear recommendations. Looking for a graduate analyst role where problem solving, communication and commercial awareness matter.
Experience
Business Operations Intern
East Midlands Software Ltd | Nottingham
Jun 2025 - Sep 2025
- Analysed support ticket trends in Excel and presented findings that helped the operations team identify three recurring process issues.
- Mapped a customer onboarding workflow, interviewed five team members and suggested clearer handover points between sales and support.
- Prepared weekly slides for the operations manager, summarising workload, response times and customer feedback themes.
Part-time Customer Assistant
Co-op Food | Nottingham
Oct 2022 - May 2025
- Balanced 12 to 16 hours per week alongside university deadlines, maintaining reliable attendance and flexible weekend availability.
- Handled customer queries, stock checks and till work accurately during busy periods.
- Supported new starters by explaining store routines, product locations and customer service expectations.
Final-year Consultancy Project
University of Nottingham | Nottingham
Jan 2026 - May 2026
- Worked in a four-person team to research market entry options for a local social enterprise.
- Created competitor and customer segments, summarised survey results and delivered recommendations to an academic panel.
Education
BA Business and Management, 2:1 expected
University of Nottingham | Nottingham
2023 - 2026
- Relevant modules: Business Analytics, Operations Management, Marketing Strategy, Financial Decision Making. Dissertation: customer retention in subscription services.
A Levels: Business, Maths, English Literature
Nottingham Sixth Form College | Nottingham
2021 - 2023
- Use this space for strong pre-university results only if they support the target role or the employer asks for UCAS points.
Skills
- Excel analysis and reporting
- PowerPoint presentations
- Customer research
- Process mapping
- SQL basics
- Stakeholder communication
- Team projects
- Commercial awareness