WorkCV

Customer service CV template UK

Build a customer service CV around trust, clarity and follow-through.

Start with an editable UK customer service CV example for adviser, assistant, contact-centre and support roles. Replace the sample wording with your own customer evidence, then preview every page before paying for the PDF.

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Customer Service Adviser CV

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Emily Thompson

Customer Service Adviser

emily.thompson@email.co.uk07123 456 789Leeds, UKlinkedin.com/in/emilythompson

Profile

Customer service adviser with three years of experience handling retail, telephone and email enquiries in busy UK teams. Confident resolving complaints, keeping CRM records accurate, explaining next steps clearly and protecting customer information. Known for calm communication, reliable follow-through and helping customers avoid repeat contact.

Experience

Customer Service Assistant

North Street Homeware | Leeds

Mar 2023 - Present

  • Handle 40 to 60 in-person, telephone and email enquiries per shift, explaining products, deliveries, returns and next steps clearly.
  • Resolve routine complaints within store policy and escalate complex cases with accurate notes, helping colleagues avoid repeated customer explanations.
  • Update customer and order records in the CRM, checking contact details, delivery status and agreed actions before closing each case.
  • Supported two new starters with till procedures, returns and customer-service routines during their first month.

Retail Assistant

Leeds Books and Gifts | Leeds

Jun 2021 - Feb 2023

  • Processed card and cash payments accurately, balanced the till and followed refund procedures during busy weekend shifts.
  • Answered product questions, checked stock availability and arranged customer orders with clear collection updates.
  • Completed weekly shelf checks and reported pricing or stock discrepancies to the supervisor.

Experience continued

Volunteer Events Assistant

Leeds Community Hub | Leeds

Sep 2020 - May 2021

  • Welcomed visitors, managed sign-in information and helped the team keep community sessions running to schedule.
  • Responded to questions and directed visitors to the correct service while protecting personal information.

Education

Level 3 Diploma in Business

Leeds City College | Leeds

2019 - 2021

  • Relevant study included customer communication, business administration, digital tools and a team project based on improving a local service.

GCSEs including English and Maths

West Leeds Academy | Leeds

2014 - 2019

  • Add grades only when they strengthen the application or the employer asks for specific results.

Skills

  • Customer enquiry handling
  • Complaint resolution
  • CRM record accuracy
  • Telephone and email support
  • Retail and order queries
  • Refunds and returns process
  • Microsoft 365
  • Calm communication under pressure

Recruiter scan

A strong customer service CV answers four questions fast.

Customer service recruiters are not only looking for friendliness. They need proof that you can handle real enquiries, keep records accurate and protect the customer relationship when something goes wrong.

Channels handled

Say whether your experience is face-to-face, telephone, email, live chat, social, helpdesk or a mix of channels.

Problem resolution

Show how you handled complaints, refunds, delays, escalations, vulnerable customers or difficult conversations.

Record accuracy

Mention CRM notes, order checks, case updates, data protection and handovers so the recruiter can trust your detail.

Service fit

Match the advert: retail, contact centre, hospitality, utilities, finance, SaaS support and public services need different proof.

Template structure

Put customer evidence near the top, not generic people skills.

The first half page should make the target role obvious and prove the kind of service environment you understand.

Start with this structure

Header

Name, town or region, phone, professional email and LinkedIn only if useful. A full postal address is usually unnecessary.

Profile

Three to five lines covering your customer-service setting, channels handled, strongest evidence and target role.

Key skills

Use advert language you can evidence: complaint handling, CRM, call handling, refunds, data accuracy, product knowledge, written replies or de-escalation.

Experience

List the most recent role first. Show enquiry types, channels, systems, responsibilities and examples of resolving customer problems.

Education and training

Include GCSEs, business/customer-service qualifications, product training, data-protection training, call-centre systems or sector training where relevant.

Bullet examples

Make the service setting clear.

Adapt these examples around the channel, customer problem, system and outcome that are accurate for your own work.

Retail customer service

  • Handled in-person, telephone and email enquiries about products, deliveries, returns and refunds while keeping case notes clear.
  • Resolved routine complaints within store policy and escalated complex issues with enough context for managers to act quickly.

Contact centre

  • Managed inbound customer calls, confirmed account details securely and explained next steps in plain language.
  • Updated CRM records after each conversation so colleagues could continue the case without asking customers to repeat information.

Online support

  • Responded to email and live-chat queries, checked order status and gave customers realistic timelines for resolution.
  • Tagged recurring issues for the support team, helping identify common delivery, account and billing questions.

Early-career applicant

  • Used part-time retail, hospitality or volunteering experience to show calm communication, reliability and accurate information handling.
  • Balanced busy shifts with study deadlines, maintaining attendance and supporting colleagues during peak periods.

Before and after

Replace soft claims with useful service evidence.

Profile

Friendly and hard-working person with excellent customer service skills.

Customer service assistant with retail and telephone experience, confident handling order queries, returns, complaints and accurate CRM updates.

Complaint handling

Dealt with complaints.

Resolved routine complaints within policy, explained options clearly and escalated complex cases with concise notes.

Systems

Used computers.

Updated customer records in CRM, checked delivery status and recorded agreed actions before closing enquiries.

Communication

Good communicator.

Explained products, refund rules and next steps calmly across face-to-face, phone and email conversations.

Tailoring checklist

Tune the same CV differently for each customer role.

A retail adviser, contact-centre agent and technical support assistant may all need customer service, but the best evidence is different. Mirror the advert’s channels, systems and customer problems where you can do so truthfully.

Before you apply, check the advert for:

  • Contact channel: phone, email, chat, in person or ticketing
  • Systems: CRM, helpdesk, order management, tills or Microsoft 365
  • Customer scenarios: refunds, complaints, bookings, billing or delivery issues
  • Targets: response times, quality checks, satisfaction scores or sales support

Research checked

Built from current UK CV and customer-service guidance.

Last checked 23 June 2026. This page uses National Careers Service CV guidance, Prospects customer-service role guidance and GOV.UK recruitment-discrimination guidance.

National Careers Service — CV sections

Official guidance says a CV is your first chance to promote yourself, should be clear and easy to read, and should be tailored to the job advert.

Open source

Prospects — customer service manager profile

Prospects describes customer service work around meeting customer expectations, resolving issues efficiently, accurate records and improving the customer experience.

Open source

GOV.UK — recruitment discrimination

Government guidance explains that recruitment decisions must not discriminate, which supports avoiding unnecessary personal details on a general UK CV.

Open source

Related guidance

Professional CV builderATS CV template UKEditable UK CV templatesProfessional CV templateResume template UK

Start with a customer service CV that sounds specific, not generic.

Use the editable customer service template, tailor it to the advert, then pay £7.99 only when you download the final PDF.

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