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CV examples UK

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Emily Thompson

Customer Service Adviser

emily.thompson@email.co.uk07123 456 789Leeds, UKlinkedin.com/in/emilythompson

Profile

Customer service adviser with three years of experience handling retail, telephone and email enquiries in busy UK teams. Confident resolving complaints, keeping CRM records accurate, explaining next steps clearly and protecting customer information. Known for calm communication, reliable follow-through and helping customers avoid repeat contact.

Experience

Customer Contact Adviser

Yorkshire Energy Support | Leeds

Mar 2023 - Present

  • Handle 45 to 60 telephone, email and live-chat enquiries per shift, explaining account changes, payment options and next steps clearly.
  • Resolve complaints at first contact where possible and record agreed actions in Salesforce so customers do not need to repeat information.
  • Use identity-checking and data-protection procedures before discussing accounts, escalating vulnerable-customer or complex billing cases to the right team.
  • Helped update live-chat response templates and coached two new starters on tone, CRM notes and escalation routes.

Retail Assistant

Leeds Books and Gifts | Leeds

Jun 2021 - Feb 2023

  • Processed card and cash payments accurately, balanced the till and followed refund procedures during busy weekend shifts.
  • Answered product questions, checked stock availability and arranged customer orders with clear collection updates.
  • Completed weekly shelf checks and reported pricing or stock discrepancies to the supervisor.

Volunteer Events Assistant

Leeds Community Hub | Leeds

Sep 2020 - May 2021

  • Welcomed visitors, managed sign-in information and helped the team keep community sessions running to schedule.
  • Responded to questions and directed visitors to the correct service while protecting personal information.

Education

Level 3 Diploma in Business

Leeds City College | Leeds

2019 - 2021

  • Relevant study included customer communication, business administration, digital tools and a team project based on improving a local service.

GCSEs including English and Maths

West Leeds Academy | Leeds

2014 - 2019

  • Add grades only when they strengthen the application or the employer asks for specific results.

Skills

  • Customer enquiry handling
  • Complaint resolution
  • CRM record accuracy
  • Telephone and email support
  • Retail and order queries
  • Refunds and returns process
  • Microsoft 365
  • Calm communication under pressure

Customer service CV example

Best for adviser, assistant, contact-centre and support roles where complaint handling, CRM and calm communication matter.

Open editable example

Thomas Walker

Mechanical Engineer

thomas.walker@email.co.uk07123 456 789Bristol, UKlinkedin.com/in/thomaswalker

Profile

Mechanical engineer with experience supporting design, testing and continuous-improvement work in manufacturing environments. Confident producing technical documentation, using CAD, analysing root causes and working with production, quality and maintenance colleagues to improve reliability. Focused on safe, practical engineering decisions that can be explained clearly to technical and non-technical stakeholders.

Experience

Mechanical Engineer

Bristol Precision Components | Bristol

Apr 2024 - Present

  • Support design updates for mechanical assemblies, checking drawings, tolerances and manufacturing constraints before release.
  • Investigate recurring production issues with quality and maintenance colleagues, documenting root causes, corrective actions and follow-up checks.
  • Create test records, inspection notes and change-control documentation so decisions are traceable for audits and customer reviews.
  • Work with suppliers and production teams to clarify technical requirements, reduce rework and keep improvement actions moving.

Graduate Engineering Trainee

South West Manufacturing Group | Bath

Sep 2022 - Mar 2024

  • Rotated through design, production, quality and maintenance teams, building practical understanding of manufacturing constraints and safety expectations.
  • Updated CAD models and assembly drawings under senior engineer review, maintaining revision notes and checking part numbers carefully.
  • Analysed downtime and defect data in Excel, summarising trends for weekly improvement meetings.

Education

BEng Mechanical Engineering

University of Bath | Bath

2019 - 2022

  • Relevant study included design, materials, thermodynamics, manufacturing systems, engineering maths and a final-year design project.

Training: CAD, Risk Assessment, Lean Awareness

Employer Training | UK

2023 - 2026

  • Replace with accurate discipline-specific tools, safety training, professional registration progress or certifications you actually hold.

Skills

  • Mechanical design support
  • CAD drawings and model updates
  • Root cause analysis
  • Manufacturing process improvement
  • Technical documentation
  • Risk assessment and safe systems
  • Supplier and production liaison
  • Excel analysis and reporting

Engineer CV example

Best for technical applicants who need to show discipline fit, tools, projects, safety and engineering judgement.

Open editable example

James Wilson

Delivery Driver

james.wilson@email.co.uk07123 456 789Sheffield, UK

Profile

Reliable delivery driver with experience completing multi-drop routes, checking parcels, keeping customers updated and following safe driving and manual handling procedures. Confident using route-planning apps, handheld scanners and delivery records. Known for punctual starts, calm customer communication and careful vehicle checks.

Experience

Delivery Driver

Yorkshire Home Deliveries | Sheffield

May 2024 - Present

  • Complete multi-drop delivery routes across South Yorkshire, checking parcels, addresses and delivery instructions before leaving the depot.
  • Use handheld scanners to record proof of delivery, failed attempts and customer notes accurately at each stop.
  • Carry out basic vehicle checks before shifts and report defects, delays or safety concerns promptly to the transport coordinator.
  • Communicate politely with customers about access issues, delivery windows and next steps when a delivery cannot be completed.

Warehouse and Driver Assistant

North Sheffield Furniture | Sheffield

Sep 2022 - Apr 2024

  • Loaded and secured goods for local deliveries, checking labels, route order and fragile-item handling requirements.
  • Supported two-person deliveries, safe lifting, customer handovers and return paperwork.
  • Helped the warehouse team with goods-in, stock checks and dispatch during quieter delivery periods.

Education

GCSEs including English and Maths

Sheffield Community School | Sheffield

2016 - 2021

  • Include relevant licences, CPC, forklift, first aid, food delivery or logistics training where accurate.

Training: Manual Handling, Vehicle Checks, Customer Delivery Process

Employer Training | UK

2023 - 2026

  • Replace with current licence categories, Driver CPC, tachograph, ADR or other role-specific training you actually hold.

Skills

  • Full UK driving licence
  • Multi-drop deliveries
  • Route planning apps
  • Handheld scanners and POD records
  • Vehicle checks and defect reporting
  • Safe manual handling
  • Customer communication
  • Timekeeping and reliability

Driver CV example

Best for delivery, van, courier and transport roles where licence, route reliability and records matter.

Open editable example

Amelia Roberts

Registered Nurse

amelia.roberts@email.co.uk07123 456 789Birmingham, UKlinkedin.com/in/ameliaroberts

Profile

NMC-registered adult nurse with experience supporting medical and surgical patients in busy ward settings. Confident with patient assessment, medicines administration, accurate documentation, escalation, discharge planning and multidisciplinary teamwork. Known for calm communication with patients and families, safe prioritisation and a practical focus on dignity, consent and person-centred care.

Experience

Staff Nurse

Birmingham City NHS Trust | Birmingham

Sep 2023 - Present

  • Assess patients on a 28-bed acute medical ward, plan care, monitor observations and escalate deterioration using local policy and NEWS2 guidance.
  • Administer oral, IV and subcutaneous medicines safely, complete checks accurately and document care in electronic patient records.
  • Coordinate with doctors, pharmacists, physiotherapists, occupational therapists and discharge coordinators to support safe patient flow.
  • Communicate clearly with patients, relatives and carers, including sensitive conversations around care needs, risk and discharge arrangements.

Student Nurse Placement

University Hospitals Coventry and Warwickshire NHS Trust | Coventry

Jan 2023 - Aug 2023

  • Completed supervised placements across elderly care, surgical recovery and community nursing, building evidence against NMC practice standards.
  • Supported wound care, catheter care, mobility checks, nutrition and hydration monitoring, and person-centred care planning.
  • Prepared concise handover notes and contributed to ward rounds under supervision, improving confidence with clinical prioritisation.

Education

BSc Adult Nursing

Birmingham City University | Birmingham

2020 - 2023

  • Included acute care, community nursing, medicines management, safeguarding, evidence-based practice and supervised clinical placements.

CPD: Immediate Life Support, Manual Handling, Infection Prevention

NHS eLearning and Trust Training | UK

2024 - 2026

  • Keep this section current with mandatory training, specialist courses and revalidation evidence relevant to the target role.

Skills

  • NMC registration and revalidation
  • Patient assessment and care planning
  • Medicines administration
  • NEWS2 observations and escalation
  • Safeguarding and infection prevention
  • Electronic patient records
  • Discharge planning
  • Multidisciplinary teamwork

Nurse CV example

Best for nursing applicants who need to show NMC status, safe practice, clinical evidence and setting fit.

Open editable example

How to use CV examples

The best CV examples help you write honestly, not sound generic.

Use examples for structure, not copying

A CV example should show what evidence belongs where. Replace names, employers, dates, numbers and claims with your own accurate details.

Tailor each example to one advert

National Careers Service guidance recommends matching your CV to the job advert, essential criteria and company details.

Keep UK personal details sensible

For most UK CVs, avoid unnecessary personal details such as age, date of birth, marital status, nationality or photo-first layouts.

Editable role examples

Choose the closest example, then tailor it to the advert.

Teacher CV exampleWarehouse CV exampleGraduate CV exampleCare worker CV exampleProfessional CV templateATS CV template

Example wording

Move from vague claims to evidence.

Customer service

Friendly person with excellent communication skills.

Handled telephone, email and in-person enquiries, resolved routine complaints and updated CRM records accurately.

Engineering

Worked on engineering projects.

Updated CAD drawings, documented test results and worked with production colleagues to investigate recurring defects.

Driving

Good driver and reliable worker.

Completed multi-drop routes, recorded proof of delivery and reported vehicle defects before scheduled shifts.

Graduate

Recent graduate looking for an opportunity.

Business graduate with placement, Excel analysis and customer-research project experience relevant to entry-level analyst roles.

These are writing directions, not claims to copy. Replace every detail with facts you can explain in an interview.

Research checked

Based on current UK CV guidance.

Last checked 23 June 2026. The page uses National Careers Service, Prospects and GOV.UK guidance for CV structure, tailoring and personal details.

National Careers Service — CV sections

Official guidance says a CV should be clear, easy to read, tailored to the job advert and built around your skills, achievements and experience.

Open source

Prospects — how to write a CV

Prospects guidance covers reverse chronological CVs, tailoring, relevant experience, references and avoiding unnecessary photographs for most roles.

Open source

GOV.UK — discrimination in recruitment

Government guidance explains that employers must not discriminate during recruitment, supporting a careful approach to personal details.

Open source

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